Units needing repair ship with no problem when packaged correctly.  Our goal is to never receive a unit and have to call you back to decide if you want to make a claim with the carrier.  The question from the carrier is always, "Was it packaged correctly?"

So, an extra minute to make sure it is packaged correctly helps ensure safe arrival of your unit.  Although most packers do a great job, it's your equipment - watch them and request the following packaging guidelines.

• PACKAGING BOX:  Use a box at least 1/3 larger than unit on all sides.  Units over 20 pounds require a heavy-duty corrugated box.  Double boxing ( a smaller box within a larger box with padding in between ) is best for easily damaged units.
• BUBBLE WRAP:  The unit should be wrapped in plastic or bubble wrap.  This ensures no scratches & keeps debris from getting inside openings on units.  Bubble wrap is best because it protects two ways.  It keeps the unit free of debris and it cushions all sides.
• PEANUTS:  Packing peanuts work well, but it is important to fill the box all the way so the unit won't be able to shift towards the edge of the box and take an impact.  Remember, the lid of the box should close down tightly on the peanuts to avoid shifting.

A unit that has 2 inches of bubble wrap taped around it, and put in a large enough box TIGHTLY FULL of peanuts on all sides will arrive in its original condition every time.

Crumpled newspaper is almost as good as peanuts but same principles apply   -   fill box so unit stays in center & does not shift.